Shipping & Payment Options

TL;DR
We ship your order on the same day of receipt (between 9am-6pm German time). Within the Europe, shipping times are 1-2 days.

To the US, shipping times are 3-5 days.

Payment Options

The following payment options are available at MyCanya.com:

Credit Card

At MyCanya.com you can pay with credit cards from all major providers such as Visa, Mastercard and Amex. Thanks to SSL encryption, your data is transmitted with the highest security standard. Payment is received immediately and your order is processed directly.  

Amazon Pay
This lets you use the payment methods you use for your Amazon shopping.

Prepayment
Pay for your order per Banktransfer to the following account:

Account Holder: LYNDEN GmbH
Bank: Sparkasse Biberach
IBAN: DE56 6545 0070 0008 0352 66
BIC/SWIFT: SBCRDE66XXX
Account No.: 8035266

Company Address:
LYNDEN GmbH
Juedenstr. 50
10178 Berlin
Germany

Bank Address:
Kreissparkasse Biberach
Zeppelinring 27-29
88400 Biberach
Germany

Transfer Note: Enter your order number (please refer to the order confirmation).

Please note:

In the case of payment in advance, your order will be shipped after receipt of payment. This can take up to 4 working days, depending on the bank.

Your ordered goods remain reserved for you for 14 days. If after this period no payment is received, the order will be cancelled.

Shipping Information

Shipping is done by DHL Premium Shipping: This has you fully insured and you instantly get a tracking number. 

As soon as the order is in transit, you will receive a shipping confirmation to the e-mail address stored in your customer account. This e-mail also contains the link to DHL shipment tracking.

The shipping cost within Germany is 3,95 EUR.

For deliveries to Switzerland, UK and the EU shipping costs of 9,95 EUR will be charged.

For the US and rest of the world, shipping costs are 19,95 EUR.

Delivery time The delivery time is usually 1 - 2 working days. On the product pages you can see the delivery time for each product. The delivery period begins from the time of receipt of payment (except for purchase on account and surname).

If you have any questions regarding delivery, MyCanya.com customer service will be happy to help you at +49 30 568 39610 or support@mycanya.com.

If you have already received a shipment confirmation by e-mail, DHL Customer Service can also help you by calling +49 228 4333112. In this case, please have your shipment number ready. If the parcel carrier is unable to deliver the item, it will be stored at the nearest post office for up to 7 days. If the parcel is not picked up, it will be returned.